Return Policy

At Prestige Dropshipping, your satisfaction is our highest priority. We stand behind every product we offer and want you to shop with complete confidence. Please read our return policy carefully to understand your options.

Return Window

You may initiate a return within 2 days of delivery. We kindly ask that all return requests be submitted promptly within this period to ensure a smooth process. During special holiday seasons and promotional periods, we may offer an extended return window, which will be clearly communicated at the time of purchase.

Eligibility Criteria

To qualify for a return, items must meet the following conditions:

• 1. The product is unopened, unused, and undamaged
• 2. All original packaging, tags, and labels are intact and attached
• 3. The item was purchased directly from Prestige Dropshipping and not through a third-party seller
• 4. The return is initiated within the eligible return window

The following items are not eligible for return:

• 1. Personalized or custom-made items
• 2. Intimate apparel and swimwear
• 3. Sale or final clearance items
• 4. Items showing signs of wear, alteration, or damage caused by the customer

Return Process

Initiating a return is simple. Follow these steps:

1. 1. Contact our support team via email at info@prestigedropshipping.com within your return window
2. 2. Provide your order number and reason for return
3. Our team will review your request and send you a return authorization within 1–2 business days
4. 3. Pack the item securely in its original packaging, including all tags, accessories, and documentation
5. 4. Include your order number or return form inside the package
6. 5. Ship the item to the return address provided by our support team

Refund & Exchange Options

Once your returned item is received and inspected, you may choose from the following:

• 1. Full Refund — A complete refund issued to your original payment method within 5–7 business days of approval
• 2. Store Credit — Credit applied to your Prestige Dropshipping account, valid for future purchases, processed within 2–3 business days
• 3. Exchange — Replacement with the same or equivalent item, subject to availability, dispatched within 3–5 business days of return approval

Shipping Costs

• 1. Customer-paid returns: Unless the item is damaged or defective, return shipping costs are the responsibility of the customer.
• 2. Damaged or defective items: Prestige Dropshipping will cover all return shipping costs and provide a prepaid shipping label at no charge to you.

We recommend using a trackable shipping method for all returns, as we cannot be held responsible for items lost in transit.

Damaged or Defective Items

We take quality seriously. If you receive an item that is damaged, defective, or incorrect, please:

1. 1. Contact us immediately at info@prestigedropshipping.com within 48 hours of delivery
2. 2. Attach clear photos of the damage or defect along with your order number
3. 3. We will arrange a hassle-free return, replacement, or full refund at no cost to you — no questions asked

Contact Us

Our team is always here to assist you. Reach out through any of the following:

• 📧 Email: info@prestigedropshipping.com
• 📞 Phone: +2348141576719
• 💬 Live Chat: Available on our website Monday – Friday, 9am – 6pm

Prestige Dropshipping reserves the right to update this policy at any time. Changes will be reflected on this page with the most current effective date.